RETURN & REFUND POLICY

Last Updated: October 29, 2026

At Minukokids, your satisfaction is our priority. We want you and your family to feel confident about every purchase. If you're not completely satisfied with your order, we're here to help.

Please review our return and refund policy below.

1. RETURN WINDOW

We accept return requests within 14 calendar days of the date your order is delivered.

To be eligible for a return, you must contact our customer support team within this 14-day period.

2. RETURN ELIGIBILITY

To qualify for a return, your item must:

• Be unused and in its original packaging.

• Include all original accessories, manuals, and documentation.

• Be free from damage caused by misuse or improper handling.

• Be accompanied by proof of purchase or an order number.

Items that do not meet these conditions may not be eligible for a refund, except where otherwise required by applicable law.

3. HOW TO REQUEST A RETURN

To initiate a return, please email info@minukokids.com with the following information:

• Your order number.

• The reason for your return.

• Photos of the product, if applicable.

Our customer support team will respond within 2 business days with return instructions.

Please do not send products back without first contacting our support team to obtain the correct return address.

4. RETURN SHIPPING COSTS

Customers are responsible for return shipping costs for returns due to a change of mind or personal preference.

If your item arrives damaged, defective, or incorrect, Minukokids will cover the reasonable return shipping costs or provide an alternative resolution at no additional charge.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

5. REFUND PROCESSING

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 14 calendar days of receiving and inspecting the returned product.

Refunds will be issued to the original payment method used at checkout.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery, at info@minukokids.com.

Include your order number and, if available, photos of the product and packaging.

We will review the issue and arrange an appropriate solution, which may include:

• A replacement product at no additional cost.

• A full refund.

• Another suitable resolution agreed upon with the customer.

The recommended 48-hour notification period does not limit any rights or remedies available under applicable law.

7. PRODUCT WARRANTIES

Minukokids is committed to providing quality products designed with children's needs in mind.

If you experience a manufacturing defect or product quality issue, please contact our customer support team for assistance.

Any applicable manufacturer's warranties will be honored according to their terms.

This policy does not limit any rights or protections provided by applicable federal or state consumer protection laws.

8. CONTACT INFORMATION

If you have any questions regarding returns, refunds, or product issues, please contact us:

Store: Minukokids

Email: minukokids@gmail.com

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Central European Time)

We are committed to providing a positive shopping experience and resolving customer concerns as quickly as possible.